Why this training program?
In many companies, employees are already using AI on a daily basis—often without common standards or clear guidelines. This leads to variations in quality, uncertainty, and avoidable risks in customer interactions.
This is exactly where this training program comes in. Together, we’ll develop company-specific guidelines for the effective use of AI and train your employees to use it safely and productively in their day-to-day work. The result is consistent quality standards, greater efficiency, and professional communication with your customers.
The Goal: AI Becomes a Productive Work Tool
Upon completion of the program, your employees will use artificial intelligence specifically in areas where it supports their daily work. In doing so, they will adhere to the jointly defined quality standards and critically evaluate AI results before using them.
Typical results:
- Faster and more efficient workflows
- Consistent Quality in Customer Interactions
- Productive Use of AI in Everyday Work Based on Common Standards
Phase 1 – Strategy and Decision-Making Workshops
In the workshop, we will cover the following topics, among others:
- Which customer-facing tasks are suitable for the use of AI?
- What quality and communication standards apply?
- What organizational and data protection requirements must be taken into account?
- Which AI systems should be used?
- Which processes should we deliberately keep free of AI?
- Which employees need which qualifications?
The results form the basis for the subsequent employee training sessions.
Phase 2 – Practical Employee Training
Participants work on typical tasks from their own daily work and learn to use AI safely and efficiently in accordance with the principles developed in the workshop.
Typical training topics include:
- Recognizing the wide range of ways AI can be used in your own field of work
- Achieve Better Results with Effective Prompts
- Create emails, replies, and summaries efficiently
- Analyze customer concerns and organize information in a structured manner
- Critically Evaluate AI Results and Improve Them in a Targeted Manner
- Ensure Compliance with Data Protection and Company Policies
- Hands-on exercises based on real-world tasks
Who is this program intended for?
Suitable for employees and managers in sales, customer service, business and technical support, help desk, complaint management, and case handling, as well as for project managers responsible for AI implementation.
When is this program particularly interesting?
- Employees are already using AI on their own initiative, and you want to establish common guidelines.
- You want to implement AI in your company in a structured way.
- You want to handle customer inquiries more quickly and efficiently.
- You want to ensure that AI is used in accordance with your quality standards and company policies.
Your Benefits
- From a shared strategy to practical training for your employees
- Customized Design Instead of a Standard Seminar
- Platform-independent approach
- Workshops and training sessions build seamlessly on one another
- Employee training based on your company's specific guidelines
- Practical training with real-world tasks
FAQ
Because successful AI implementation requires collaborative decision-making. In the workshops, we define areas of application, quality standards, and organizational frameworks. The employee training sessions build directly on these.
The program is generally platform-independent. Upon request, we can accommodate specific systems such as ChatGPT, Microsoft Copilot, or other solutions used in your company.
Yes. The content, exercises, and practical examples are tailored to your company, your processes, and your goals.
Yes. Whenever possible, participants work with typical tasks, texts, and situations from their own daily work lives. This makes it particularly easy to apply what they’ve learned to real-world situations.
For all departments that regularly interact with customers or process customer-related information, particularly sales, customer service, the help desk, technical support, complaint management, and case handling.
The duration and scope depend on your goals, the number of participants, and the desired level of depth. We would be happy to recommend a suitable program for you.
Workshops and training sessions can be held online or in person.
Yes. Existing guidelines, data protection requirements, communication standards, and internal processes are, of course, incorporated into the design.
Simply send us an email or use the contact form. We’d be happy to work with you to develop a customized strategy for the successful use of AI in customer interactions.
