Telephone Training and Sales Training. In-House Training for Customer Service and Sales. Live Online and On-Site.

Telephone Skills Training

Customized telephone skills training programs for customer service, sales, and professional complaint handling—using real-life examples from your own work experience. Available live online or on-site worldwide. For over 30 years, we've helped organizations improve customer conversations through practical, proven telephone skills training.

Telephone Training

For reception, customer service, and sales. Seminars, coaching, and on-the-job training. Process optimization in call centers.

 

Complaint Management

Our proven one-day training program on handling complaints and claims. Tailored to your company's specific needs.

 

Sales Training

Inside Sales and Field Sales. Lead Generation, Customer Retention, and Cross-Selling. Digital Tools in Sales Conversations.

 

FAQ

Our training sessions are fully tailored to your company. All exercises are based on real-life conversation scenarios from your workplace—so you can put what you learn to use right away.

Yes. We offer our seminars either online (via Zoom) or as in-person training at your location in Germany, Austria, and Switzerland.

We work with teams in customer service, sales, the call center, reception, the hotline, and the help desk, as well as with trainees and career changers.

A seminar day typically lasts 6–8 hours. Online training sessions can be flexibly divided into shorter modules (e.g., 2 hours).

Before each training session, we hold an approximately 30-minute online consultation to tailor the content and examples precisely to your needs.

Prices depend on the format, duration, and number of participants. We would be happy to provide you with a customized quote that clearly lists all services.