Telephone Training: On-the-Job Training

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    With on-the-job training, your employees receive training directly at their workstations. After each phone call, they receive personalized feedback with specific tips they can put into practice right away.

    This is followed by a role-play: The trainer takes on the role of the caller and goes through the conversation scenario again—this allows participants to reinforce specific improvements.

    On-the-job training can be booked as a follow-up to a group seminar or as a standalone program—business operations continue uninterrupted throughout the training.

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    Contents

    • Preparing Together for the Phone Calls
    • Using a Conversation Guide
    • Sparring: Simulation of a Real Conversation
    • Personalized feedback immediately after each phone call

    Target Audience

    Learning Objective

    • Identify sources of error and weaknesses during phone conversations and eliminate them through targeted exercises
    • reinforce proper procedures
    • Optimizing the Practical Application of Communication Techniques
    • Minimize Uncertainties and Maximize Professionalism

    Your Benefits

    • Live Tips from a Specialized Phone Coach
    • Immediate Implementation in Practice
    • Training based on real customer conversations, right at your workplace!
    • The learning experience is very effective thanks to the live feedback and conversation simulations.
    • Flexible Booking — Available for as few as one person and at your location!

    Details

    For employees who interact with customers over the phone, as well as for participants in previous in-house telephone training sessions who would like to deepen or refresh their knowledge.

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    FAQ

    For employees who interact with customers over the phone, as well as for participants in previous in-house telephone training sessions who would like to deepen or refresh their knowledge.

    The goal is to identify sources of error and uncertainty during phone conversations and eliminate them through targeted exercises. Correct procedures are reinforced, conversation techniques are optimized, and professionalism in phone interactions is enhanced.

    The trainer listens in on real customer calls and provides personalized feedback and practical tips immediately after each conversation. This is followed by a role-play session in which the conversation scenario is simulated again—this helps reinforce what was learned.

    Joint preparation for phone calls, use of a conversation guide, real-time feedback after each call, and practice exercises to review and reinforce what was learned.

    Yes. It can be booked either as a follow-up to a group training session or as a standalone session.

    Live tips from a specialized telephone trainer, immediate practical application, practice with real customer calls, highly effective learning through feedback and simulations, flexible scheduling for groups as small as one person, and training held directly at your location.

    The duration depends on your needs and will be determined on an individual basis.

    The trainer needs a way to listen in right at their workstation.

    Right at the participants' workplace.

    The price depends on the total project volume. We would be happy to provide you with a quote.

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