Selling Over the Phone

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    Successful Phone Sales—With Customized Telesales Training

    Success on the phone isn't a matter of chance—it results from clear strategies, precise communication, and targeted training. Our telesales training programs increase the closing rate and turn every call into a real sales opportunity.

    Your Path to Telesales Success

    Our training consists of three practical phases that optimally prepare your employees for the demands of telesales:

    1. Workshop – Analysis of your sales processes and development of customized sales strategies for your target audience. Whether it’s acquiring new customers, scheduling appointments, or cross-selling—we’ll optimize your approach for maximum success.

    2. Exercise – Realistic role-playing exercises to confidently apply new techniques and respond flexibly to different types of customers.

    3. On-the-Job Training – Live guidance in the workplace with immediate feedback and support for applying what you’ve learned right away during customer interactions.

    Your results

    • More closed deals and a higher success rate —tailor your approach to customer needs and confidently close deals.

    • Handling Objections with Confidence – Clear Techniques and Persuasive Communication, Even in Difficult Conversations.

    • Greater Motivation – Direct Feedback Boosts Self-Confidence and Enthusiasm for Sales.

    Flexible Training Format

    Our telesales training courses are available as online or in-person sessions—at a location of your choice in Germany, Austria, Switzerland, or South Tyrol. Together, we’ll optimize your sales processes and set your telesales projects on the path to success.

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    Target Audience

    Telemarketing staff, for example in:

    • In-House Sales
    • Inside Sales
    • Inbound Call Center
    • Outbound Call Center
    • Telemarketing
    • Sales Support
    • Scouting
    • Virtual Sales

    Learning Objectives

    • Using Conversation Techniques Effectively in Telemarketing

    • Learn and Apply Successful Strategies for Sales Conversations

    • Leverage Upselling and Cross-Selling Opportunities

    • Efficiently assess needs, schedule appointments, and close deals right over the phone

    • Professionally integrate phone calls with complementary media such as email, online presentations, or chat

    • How to Conduct Successful Price Negotiations Over the Phone

    • Increase Customer Satisfaction

    • Increasing Efficiency in Telemarketing

    • Sustainably Improve Call Frequency and Success Rates

    We'll use this information to put together your personalized training program:

    We'll put together your personalized training program using the following components:

    • Starting a Conversation and Leading a Conversation
    • Active Listening
    • Questioning Techniques on the Phone
    • Combining Phone, Email, and Video in a Meaningful Way
    • Using Presentations Effectively
    • Compelling Arguments
    • Handling Objections
    • Closing Sales Over the Phone (Inbound & Outbound)
    • Scheduling an Appointment
    • Cross-Selling
    • Implementation of practical examples from your company or industry

    Your Benefits

    • Top-performing salespeople increase revenue and the closing rate

    • Learning objectives and content tailored to your specific needs

    • Your team will learn new, proven sales techniques

    • Benefit from the experience of a long-time, specialized sales trainer

    • Flexible formats: live online, in-person training on-site, or at a seminar hotel

    • A variety of training methods ensure a motivating learning experience

    Details

    Description Group seminar at a location of your choice. Available as an in-person or online seminar.
    → Ideal for groups of 4 or more
    Duration 1 day or more
    Number of participants 4–12
    Location
    • Location of your choice (on-site, seminar hotel)
    • Live Online via Zoom
    • On-the-Job Training at Your Company
    Price Upon request (starting at €195 per person)

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    FAQ

    For employees in telephone sales—for example, in internal sales, inside sales, inbound or outbound call centers, telesales, sales support, scouting, or virtual sales.

    Participants will learn how to use conversation techniques effectively, identify customer needs efficiently, schedule appointments, capitalize on cross-selling and upselling opportunities, and successfully close sales over the phone.

    Depending on your needs, we combine modules such as opening a conversation and conversation management, active listening, questioning techniques, persuasive argumentation, handling objections, closing a sale (inbound & outbound), scheduling appointments, cross-selling, and the professional use of email, online presentations, or chat in the sales process.

    Before the seminar, we'll hold an approximately 30-minute online consultation to tailor the content, examples, and key topics precisely to your industry and your specific communication situations.

    As a live online training session via Zoom, as an in-person training session at your company or at a seminar hotel, or as on-the-job training directly at your team’s workstations.

    The cost depends on the duration, format, number of participants, and venue. We would be happy to provide you with a customized quote that includes a transparent breakdown of all services.

    Starting at one day. Online training sessions can be divided into compact modules, such as two-hour sessions. For on-the-job training, we provide at least one hour of training per employee.

    For online training sessions, participants need a computer or laptop with a camera, microphone, speakers, or headset, as well as a stable internet connection. In-person training sessions require a suitable room, a flip chart, and enough seating for the group. For on-the-job training, we need the ability to listen in.

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