Telephone Training
Telephone training across the entire spectrum—from employee training for receptionists to specialized topics for call center management—has been our core competency for over 25 years.
We tailor our proven one-day training program on handling complaints and claims to your company’s specific challenges and process requirements following a detailed briefing.
You will receive a customized seminar for the employees in your company who have direct contact with customers and serve as the first point of contact for your customers' concerns.
Complaints and claims received by phone are a challenge for which one should be well prepared. With the hands-on training course “Handling Complaints Over the Phone,” your employees will be well-prepared to handle any difficult phone situation.
Training in answering the phone and providing customer service over the phone.
- Professional Greeting and Opening Remarks
- Active Listening and Targeted Needs Assessment
- Professional Use of Questioning Techniques
- Conversation Guide for Structured Phone Calls
- Dos and Don'ts on the Phone
- Active Listening and Customer-Focused Communication
- Dealing with Difficult Conversations
- Confident Demeanor on the Phone
- Practical exercises and role-playing activities
- Conducting Professional Sales Calls
- Combining an online presentation and a phone call
- High-quality customer service without in-person appointments
- Upselling, Cross-Selling, and Sustainable Customer Development
- Online intensive training sessions on a specific topic in the area of call center conversation optimization
- Improving Qualitative and Quantitative Performance in the Call Center
- Live Tips from a Specialized Phone Coach
- Online Intensive Training Courses for Call Center Trainers and Coaches
- Wide selection of training topics
- Training is available either at the workplace or while working from home
- Personal coaching right at the workplace
- Preparing Together for the Phone Calls
- Using a Conversation Guide
Sales Training
Inside Sales and Field Sales | Lead Generation, Customer Retention, and Cross-Selling | Digital Tools in Sales Conversations
We tailor our proven one-day training program on handling complaints and claims to your company’s specific challenges and process requirements following a detailed briefing.
You will receive a customized seminar for the employees in your company who have direct contact with customers and serve as the first point of contact for your customers' concerns.
Complaints and claims received by phone are a challenge for which one should be well prepared. With the hands-on training course “Handling Complaints Over the Phone,” your employees will be well-prepared to handle any difficult phone situation.
Training in answering the phone and providing customer service over the phone.
Communication Training
AI Training
We tailor our proven one-day training program on handling complaints and claims to your company’s specific challenges and process requirements following a detailed briefing.
You will receive a customized seminar for the employees in your company who have direct contact with customers and serve as the first point of contact for your customers' concerns.
Complaints and claims received by phone are a challenge for which one should be well prepared. With the hands-on training course “Handling Complaints Over the Phone,” your employees will be well-prepared to handle any difficult phone situation.
Training in answering the phone and providing customer service over the phone.
Complaint Management
How to Handle Complaints and Claims Properly.
We tailor our proven one-day training program on handling complaints and claims to your company’s specific challenges and process requirements following a detailed briefing.
You will receive a customized seminar for the employees in your company who have direct contact with customers and serve as the first point of contact for your customers' concerns.
Complaints and claims received by phone are a challenge for which one should be well prepared. With the hands-on training course “Handling Complaints Over the Phone,” your employees will be well-prepared to handle any difficult phone situation.
Training in answering the phone and providing customer service over the phone.
