Inside Sales Training

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    Inside sales is the type of sales you can handle from your office.

    By phone, email, or video chat. In recent years, inside sales has emerged as a rapidly growing sales model in B2B and some B2C industries, increasingly replacing the far more expensive, slower, and less flexible field sales force. Unlike traditional telemarketing, inside sales professionals are highly qualified and knowledgeable. Thanks to advances in communication technology, they are able to give presentations, conduct demos, close deals, and build lasting customer relationships from their desks—even in highly complex and high-value sectors.

    The shift from field sales to inside sales—which we observe most frequently—is taking place without any changes in personnel. It’s the same sales professionals who are now driving tens of thousands of kilometers less in their company cars and are increasingly using technology to work even more successfully and efficiently. Our training programs are designed for these sales professionals in hybrid sales environments as well as for organizations that operate exclusively with inside sales teams.

    Each of our training sessions is customized to meet the specific needs of our clients following a detailed briefing.

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    We'll use this information to put together your personalized training program:

    • Starting a Conversation and Leading a Conversation
    • Active Listening
    • Questioning Techniques on the Phone
    • Combining Phone, Email, and Video in a Meaningful Way
    • Using Presentations
    • Arguments
    • Handling Objections
    • Closing Sales Over the Phone (Inbound & Outbound)
    • Scheduling an Appointment
    • Cross-Selling
    • Implementation of practical examples from your company or industry

    Target Audience

    In-house and field sales representatives who interact with customers over the phone

    Learning Objectives

    • How to Successfully Use Conversation Techniques in Telephone Sales Calls
    • Discover the Secrets of Effective Communication Strategies
    • Be able to implement upselling and cross-selling techniques
    • Efficiently assess needs, schedule appointments, and close deals right over the phone
    • Professional integration of conversations with related media such as email, online presentations, and chat
    • How to Conduct Successful Price Negotiations Over the Phone
    • Increasing Customer Satisfaction
    • Improving Efficiency in Telemarketing
    • Increase Call Frequency and Success Rates

    Your Benefits

    • Customization of learning objectives and content to align with your goals and practical needs
    • Your team will learn the essential communication techniques needed to successfully conduct sales calls
    • Input from an experienced, specialized sales trainer
    • You will receive comprehensive course materials to help you deepen your understanding
    • Choose where the training will take place: live online from the comfort of your home office, in person on-site, or at a seminar hotel
    • Versatile Training Methods
    Description A customized training program.

    Possible components:

    • Group seminar at a location of your choice. Available as an in-person or online seminar.
    • Online Coaching
    • On-the-job training

    → Ideal for groups of 4 or more
    Duration 1 day or more
    Number of participants 4–12
    Location
    • Location of your choice (on-site, seminar hotel)
    • Live Online via Zoom
    Price Upon request.

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    More information about selling over the phone

    Since selling over the phone can be a challenge for many people, it is important to actively practice telephone etiquette so that you can remain confident and customer-focused even in difficult situations.

    Because you cannot see the person you are speaking with on the phone—and therefore often cannot gauge their reaction—active listening and the use of specific questioning techniques, such as hypothetical questions, open-ended questions, or probing questions, are crucial. Competent advice over the phone is especially crucial when dealing with more complex products and services that require a great deal of explanation.

    Win over your customers with professional and persuasive sales pitches over the phone! This training is also offered in a live online format (via Zoom)—ideal for training your employees who are working from home or from different locations.

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    FAQ

    For employees in inside sales and field sales who interact with customers over the phone—both for teams dedicated solely to inside sales and for mixed organizations in which the field sales team increasingly takes on inside sales tasks.

    Participants will learn how to conduct sales conversations professionally and successfully over the phone, via email, or through video chat. The goal is to increase closing rates, capitalize on cross-selling and upselling opportunities, boost customer satisfaction, and improve efficiency in the sales process.

    Possible topics include: starting and conducting conversations, active listening, questioning techniques, effectively combining phone, email, and video, the effective use of presentations, persuasive arguments, handling objections, closing sales (inbound & outbound), scheduling appointments, cross-selling, and the application of practical examples from your company or industry.

    First, we conduct a detailed briefing to tailor the content and focus precisely to your goals, industry, and typical conversation scenarios.

    As a live online training session via Zoom, as an in-person seminar at your company or at a seminar hotel, or as on-the-job training directly at your employees' workstations.

    Prices depend on the duration, format, and number of participants, and start at €195 plus VAT per person. We would be happy to provide you with a customized quote.

    Starting at one day. Upon request, it can be conducted as a compact online coaching session or in several modules.

    Customized content, practical methods, guidance from an experienced sales trainer, comprehensive course materials, flexible delivery options (online or in-person), and a variety of training methods.

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