Telephone Training

Telephone training for customer service, reception, administrative offices, call centers, hotlines, help desks, and sales—for over 25 years, we’ve been experts in customized training programs that take your customer communication to the next level. We’ll develop an in-house telephone training program for you that’s precisely tailored to your needs and empowers your employees—practical, immediately applicable, and goal-oriented.

Experience training that delivers results, whether live online or in person in Germany, Austria, and Switzerland. Get a no-obligation consultation and find the right program for your team!

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    Telephone Training for Reception, Administrative Staff, and Customer Service
    Telephone Training: 1 day
    • Basic Rules for Professional Phone Etiquette at Work
    • A Perfect, Customer-Focused Greeting on the Phone
    • Effectively connect, retain, broker, and design callbacks
    Handling Complaints Over the Phone
    Telephone Training: 1 day
    • Reinterpreting Complaints as Wishes
    • Take a solution-oriented approach
    • Show understanding instead of making excuses
    Telephone Training for Hotlines, Help Desks, and Support
    Telephone Training: 1 day
    • Professional Greeting and Opening Remarks
    • Active Listening and Targeted Needs Assessment
    • Professional Use of Questioning Techniques
    • Conversation Guide for Structured Phone Calls
    Telephone Training for Trainees
    Telephone Training: 1/2 Day
    • Dos and Don'ts on the Phone
    • Active Listening and Customer-Focused Communication
    • Dealing with Difficult Conversations
    • Confident Demeanor on the Phone
    • Practical exercises and role-playing activities
    Selling Over the Phone
    Telephone Training: 1 day
    • Conducting Professional Sales Calls
    • Combining an online presentation and a phone call
    • High-quality customer service without in-person appointments
    • Upselling, Cross-Selling, and Sustainable Customer Development
    Live Online Training for Call Centers
    Intensive training: 2 hours
    • Compact, Intensive Online Training Courses for Optimizing Conversations
    • Improving Qualitative and Quantitative Performance in the Call Center
    • Live Tips from a Specialized Phone Coach
    Online One-on-One Training
    Private Training Session (2 Hours)
    • Practicing in Private
    • Customized Topics
    • Unbeatably time-efficient
    On-the-Job Training
    One-on-one coaching: as needed
    • Personal coaching right at the workplace
    • Preparing Together for the Phone Calls
    • Using a Conversation Guide

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