Telephone training for customer service, reception, administrative offices, call centers, hotlines, help desks, and sales—for over 25 years, we’ve been experts in customized training programs that take your customer communication to the next level. We’ll develop an in-house telephone training program for you that’s precisely tailored to your needs and empowers your employees—practical, immediately applicable, and goal-oriented.
Experience training that delivers results, whether live online or in person in Germany, Austria, and Switzerland. Get a no-obligation consultation and find the right program for your team!
Customer Service Phone Training
Telephone Training: 1 day
- Professional Ways to Start a Conversation
- Handling Complex Customer Inquiries
- A Confident Conclusion to the Conversation
Telephone Training for the Front Desk and Switchboard
- To Make a Positive First Impression
- Professional Communication Skills
- Efficient Call Management
Handling Complaints Over the Phone
Telephone Training: 1 day
- Reinterpreting Complaints as Wishes
- Take a solution-oriented approach
- Show understanding instead of making excuses
Telephone Training for Hotlines, Help Desks, and Support
Telephone Training: 1 day
- Professional Greeting and Opening Remarks
- Active Listening and Targeted Needs Assessment
- Professional Use of Questioning Techniques
- Guidelines for Structured Phone Calls
Telephone Training for Trainees
Telephone Training: 1/2 Day
- Dos and Don'ts on the Phone
- Active Listening and Customer-Focused Communication
- Dealing with Difficult Conversations
- Confident Demeanor on the Phone
- Practical exercises and role-playing activities
Selling Over the Phone
Telephone Training: 1 day
- Conducting Professional Sales Calls
- Combining an Online Presentation and a Phone Call
- High-quality customer service without in-person appointments
- Upselling, Cross-Selling, and Sustainable Customer Development
Live Online Training for Call Centers
Intensive training: 2 hours
- Compact, Intensive Online Training Courses for Optimizing Conversations
- Improving Qualitative and Quantitative Performance in the Call Center
- Live Tips from a Specialized Phone Coach
Online One-on-One Training
Private Training Session (2 Hours)
- Practicing in Private
- Customized Topics
- Unbeatably time-efficient
On-the-Job Training
One-on-one coaching: as needed
- Personal coaching right at the workplace
- Preparing Together for the Phone Calls
- Using a Conversation Guide
Customer Reviews
4.83 (187 Bewertungen)
